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FAQs

What should I do if I'm having trouble logging into my account?
If you're having trouble logging into your account, please try the following solutions:

  • Make sure you are using the correct username and password. If you don't remember your username and/or password, click here, enter your email address, and we'll email it to you.
  • Clear your cache. Cache is a process that keeps track of what you have been doing recently. It saves you processing time when you repeat tasks; but sometimes it gets overloaded. Click here for instructions on how to clear your cache.
  • Internet Explorer users:
    • Check your security settings. Your internet security settings must be set to "medium". Click here for instructions on checking your security settings.
    • Check your privacy settings. Your internet privacy settings must be set to "medium". Click here for instructions on how to change your privacy settings.
    • You may have to add us to your trusted sites. Click here for instructions on adding us to your trusted site.
  • If none of the above has had any effect and the problem persists, please try to log in using a different computer. If you're able to resolve your issue using a different computer, then most likely there is an incompatibility between your original computer and the server. As there are too many possible features and configurations between machines, it's not possible for us to determine the exact cause or remedy.
What is the difference between a Trivia and a Bonus Code?
The Trivia is given out at various times. Your have until 11:59pm of the day it is given out to enter it. A Bonus Code is given out through e-mails and special giveaways and events. Please check when receiving a bonus code to see if there is an expiration date.

 

How do I earn Bounce Points?
Go to the 91.7 The BOUNCE website and click on the Bounce Nation link. Enter your username and password in the login box on the left hand side of the page. Once you've logged in, click on one of the categories under Earn Bounce Points, located on the menu bar near the top of the page. There are two ways to earn rewards with your Bounce Points. You can redeem Bounce Points for goods and services that are offered on the Bounce Buys page or you can redeem Bounce Points for entries into our Bounce Ballot Drawings. To access either the Bounce Buys or Bounce Ballot page, log in and click on one of the categories under Spend Bounce Points, located on the menu bar near the top of the page.All prizes on the Bounce Buys page are on a first come, first serve basis. The Bounce Nation Bounce Buys Page lists all of the available prizes and their associated Bounce Point value. Once you have earned enough Bounce Points to "purchase" the prize of your choice you may "buy" the prize by logging in and visiting the Bounce Buys Page. Then just enter the quantity of the prize you want (please note, some prizes may have a quantity limit of 1 per member), and click "Buy". If you have enough Bounce Points, haven't exceeded the purchase limit, and inventory is sufficient, a page will come up which confirms your purchase and provides you with instructions on how to claim your prize. upon making a prize purchase, be sure to print off a copy of your confirmation page.

Bounce Ballots: You can enter any of our Bounce Ballots as many times as you wish (as long as you have enough Bounce Points). To purchase an entry into the Bounce Ballot of your choice, please visit the Upcoming Bounce Ballots page, click on the drawing you'd like to enter, select the number of entries you'd like to purchase, and click the "Purchase Entries" button. Remember, the more entries you have, the better your chances of winning!

I've purchased a prize, how to I claim it?
To claim your prize, follow the instructions on the confirmation page.

I see a previous day's Trivia answers when I log in.

  • Clear your cache.
  • In your internet explorer tool bar select Tools - Internet options - Click on Settings which is in the middle of the page. Where is says "check for newer versions of stored pages", make sure that "every visit to the page" is checked.


What do I need to play the Bounce Nation?
The Bounce Nation will run on any machine running Internet Explorer 6.0 or Netscape 7.0 or above. You will also need Internet access. The Bounce Nation is not supported on Web TV.

Can I join the Bounce Nation if I have a Macintosh computer?
The Bounce Nation Program can be played on any Macintosh running Netscape versions 7.0 and above.

I don't receive emails from 91.7 The BOUNCE. What should I do?
Please check your junk and spam folders and filters. Also, try adding chbn@m2omedia.com to your contact list. Finally, check your profile to be sure you have opted in to receive emails from us and that we have the correct email address.

My question isn't answered here.
If your question is not answered here, you can email us your question at kmhk.support@m2omedia.com and we will try and answer it for you. In your e-mail please include your name, username, and daytime phone number.



Instructions for Clearing Cache:

Netscape Users (must be using Netscape 7.0 or higher):

  • Enter Netscape
  • Edit
  • Preferences
  • Advanced
  • Cache
  • Clear memory cache
  • Clear Disk cache
  • Then Try again

Internet Explorer Users (must be using Internet Explorer 6.0 or higher):

  • Enter Internet Explorer
  • Tools
  • Internet Options
  • General
  • Delete files located in the "Temporary Internet File" section
  • Then Try again.

Firefox 2.0 for Windows Users
From the Tools menu, select Clear Private Data, and then choose Cache.


Firefox 1.0 and 1.5 for Windows

  • From the Tools menu, select Options..., and then click Privacy.
  • In 1.5, select the Cache tab, and then click the Clear Cache Now button. In 1.0, next to Cache, click the Clear button, and then click OK.

If you are using AOL:
You will need to clear you cache AND delete your "cookies"

  • Click the Start Button in the lower left hand corner
  • Click Control Panel
  • Double click Internet Options
  • Under Temporary Internet Files, click Delete Files
  • Click OK to delete files
  • Next, to the right of delete files, click on Settings
  • Click View Files (it may take a moment for the files to appear)
  • Click the EDIT pull down menu at the very top of your screen
  • Click Select All
  • Click the FILE pull down menu at the very top of your screen
  • Click Delete
  • A warning box will appear, click YES
  • Click X to close that window
  • Click OK to close the next window
  • Click OK to close the next window
  • Click X to close the Control Panel Window
  • After you have cleared your cache, and/or deleted cookies, close all programs, shut down your computer and log on again.



Instructions for checking Security Settings in Internet Explorer:

  • Enter Internet Explorer
  • Tools
  • Internet Options
  • Security
  • Make sure that your security setting is set to Medium as shown below:


Instructions for setting Privacy Settings in Internet Explorer:

  • Enter Internet Explorer
  • Tools
  • Internet Options
  • Privacy
  • Make sure that your Privacy setting is set to Medium as shown below:


Instructions for adding us to your Trusted Sites:

  • Enter Internet Explorer
  • Internet Options
  • Privacy
  • Select the "Sites" button from the middle of the page.
  • In the area where it says "Address of Web Site", type "m2omedia.com" and click "Allow"



 
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1/21/2017 11:00 PM